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Wells Fargo Mixes Up Customer Names, Allowing Midland Woman Access To Wrong Bank Account

Midland, TX (Big 2 News) - When Jodie Hammonds stopped at a Midland Wells Fargo, she thought everything was normal.
Midland, TX (Big 2 News) - When Jodie Hammonds stopped at a Midland Wells Fargo, she thought everything was normal.

"I had given them my I.D. and told them give me everything out of my account," Hammonds said.

Hammonds withdrew more than $400 dollars thinking it was from child support payments.

But later found out it was actually from another woman's bank account with the same name.

"First and last, same birthday. But she's out of North Carolina and I'm out of Midland," Hammonds said.

Hammonds says the bank told her giving her someone else's money was an honest mistake and now they wanted the money back.

"All she wanted to do was talk to me about opening an account so she could get her money back so it could be covered up," Hammonds said.

Later, Hammonds talked to a teller and was told her account dissappeared.

"They have no record of me. That it's not me," said Hammonds.

Now, Hammonds says because of a failure by the bank, she has to pay back everything she withdrew, it's money she doesn't have anymore.

"It puts me in a spot where I have to be without diapers for my daughter, I have to be without formula. There's things that my daughters have to be without because this lady wants me to pay her back. And it wasn't my fault," said Hammonds.

We reached out to Wells Fargo about Hammonds situation and they gave us this statement:

"We don't discuss customer matters because of our concern for their privacy. If we determine that a mistake has been made with a customer, we will put it right."






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