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Verizon Wireless Outage Affects Local Law Enforcement

If you're a Verizon customer, you were stranded, not able to make calls or send messages.
ODESSA, TX (Local Big 2 News) -- Thousands affected by a huge network outage, into the early hours of the morning. If you're a Verizon customer, you were stranded, not able to make calls or send messages.

Try making a phone call early this morning? How about sending a text?
If you're a Verizon customer, you probably weren't successful with either.

"I was trying to use my phone, but I couldn't get service," said Verizon customer Lance White.

Lance White wasn't the only one.
A huge network outage left Verizon Wireless customers with no cell service for quite a while.

"It bothered me because I like to call home and check on my kids and my wife," said White.

But this outage affected more than just phone calls.
The Odessa Police Department sytem was interrupted for about five hours.

"This morning we did experience an outage between the hours of 3:30 and 8:30," said Communications Officer for the Odessa Police Department Steve LeSueur.

Steve LeSueur, Communications Officer for the Odessa Police Department tells me they went back to the old fashioned way of doing things.

"Officers weren't able to complete their reports electronically, instead they just had to write them on paper," said LeSueur.

The department's dispatch also saw problems.

"Officers were unable to be dispatched silently to the minor cause, instead they were dispatched over the radio," said LeSueur.

I spoke with Audrey Lundy, the Texas Public Relations Manager for Verizon Wireless and she told me,
"The network team was able to work quickly with the service provider to resolve the fiber equipment issue, and we are grateful to our customers for their patience during this time."

LeSueur says they have a backup plan in case the network crashes again.

"If communications fails over there, then they actually come to the Odessa Police Department, they come to the basement, and we have a backup, we have a generator over there," said LeSueur.
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